资讯
AI’s Biggest Barrier Isn’t Capability. It’s Trust.
📌 概要
KPMG 2025全球信任研究显示，AI应用瓶颈已从能力转向信任：仅41%的美国人愿意信任AI，但70%期待其带来益处。随着AI深入核心业务流程与客户交互，组织需主动建立透明度与信任机制，否则规模化的效率提升难以转化为客户认可。
⚡ 关键要点
- ▸KPMG 2025研究：仅41%美国人信任AI，70%期待其受益
- ▸AI瓶颈从'采用'转向'信任'，信任成为规模化关键
- ▸组织需建立透明机制弥合价值认知与信任落差
As AI takes on a larger role in core business workflows and customer engagement, the challenge is no longer adoption; it’s trust. Even as organizations scale AI to increase efficiency, customers don’t automatically extend confidence in it. According to KPMG’s 2025 global study on trust, attitudes and use of artificial intelligence, only 41% of Americans are willing to trust AI, while 70% expect it to benefit them. The issue isn’t that people don’t see the value in AI, it’s that organizations…